Delete your account

Applies to the Dada: Family Locator app by Orion Dijital Pazarlama ve Kozmetik LTD ŞTİ.

You can delete your Dada account and the data linked to it at any time. There are two ways to do it.

1. From inside the app

1. Open Dada and go to Settings.
2. Choose Delete account.
3. Confirm. Your account and the data listed below are removed.

2. By email — no app needed

If you have already uninstalled the app, write to support@dadatrack.com from the email address on your account, or tell us the phone number you signed in with, and ask us to delete your account.

We confirm the request within 30 days. We may ask one question to make sure the request comes from the account holder — we will never ask for a password, because Dada does not use passwords.

Request account deletion

Before you delete

• Cancel your subscription first. Dada Premium is billed by Google Play or the App Store, not by us, and deleting your Dada account does not cancel it. Cancel in your Google Play or App Store account settings.
• If you created the family, deleting your account also removes that family and unpairs every device joined to it. Other members keep their own accounts.

What is deleted

• Your account and sign-in identity (email, phone number or Apple/Google identifier)
• Your display name and profile photo
• Your location history, including stops, walks and drives
• Your messages and check-ins
• Saved places you created
• Battery, step and activity records linked to your account
• Your push notification token
• Records of who viewed your location

What is kept, and for how long

• Encrypted backups: our database backups are kept for up to 30 days for disaster recovery, then overwritten. Deleted data disappears from backups within that window.
• Payment records: Apple and Google keep their own transaction records under their policies. We do not hold your card details at any time.
• Records we must keep by law, such as accounting records, for the period the law requires.

Deleting some data without deleting your account

You do not have to delete your whole account to remove data. Write to support@dadatrack.com and tell us what you want removed. We handle requests such as:

• your location history, or a specific day or period of it
• your messages and check-ins
• your profile photo
• saved places you created
• records of who viewed your location

Your account stays open and the app keeps working. We complete these requests within 30 days. Some data also expires on its own: location history is deleted automatically after 30 days.

You can also remove data yourself in the app at any time — turn off location sharing in Settings, delete a saved place from a person's card, or change your profile photo.

Deleting a child's device

A child does not have an account in Dada — a child's device is paired to a family with a one-time code. To remove it, open Dada on the child's device and choose Unpair in Settings, or remove the member from the family on a parent's device. Unpairing stops all collection from that device immediately and deletes its location history.

Questions

support@dadatrack.com — see also our Privacy Policy.